I think this is credit card fraud, since the customer did not get any benefit in exchange for this charge. If it is punishment, government can do that, after a fair hearing, unless agreed to in a contract. If it was in a contract, the contract is void for unconscionability.
She should ask the credit card company to investigate, and to retrieve the charge. It is an unauthorized charge. The hotel should be charged with identity theft, as anyone else making an unauthorized charge would.
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